Engaging Difficult Conversations

Engaging Difficult Conversations Badge

Building on the foundations of coaching, this experience provides practical tools and ideas to help leaders navigate though everyday conflict.

Leaders who know whom to consult, what to ask, how to listen and where the problems lie add unique value to the teams they lead and thrive.

Over the course of the program, participants

  • Explore their style and approach to conflict.
  • Expand their communication skills and apply them to problem solving.
  • Increase their confidence in applying the appropriate skills to a given situation.
  • Gain new strategies in preparing for and navigating through difficult conversations.
  • Develop abilities in knowing what to listen for and how to respond.

Full participation is required to obtain credit and an Engaging in Difficult Conversations Badge.